WE’RE HIRING
Guest Experience & Sales Coordinator
We're hiring the person who controls a real piece of our revenue: the front desk.
This is the first face a guest sees and the last person they talk to before they leave, which means you set the tone for the whole visit and plays a role in whether that guest rebooks.
We're looking for someone confident, people-first, and hungry to see their numbers move.
This isn't a sit-behind-the-desk position. You'll be on your feet, connecting with guests, supporting the team, and making things happen throughout the day.
Who This Is Not For
Skip this role if you want to clock in, answer phones, and clock out. This is a sales position, and hitting your numbers is part of the job every day.
If daily tracking and accountability sound stressful instead of motivating, this isn't the right fit.
If you'd rather avoid talking to guests about products, treatments, and their next appointment, this isn’t the right fit.
If none of that describes you, keep reading.
What You Will Do
Greet every guest with warmth and make them feel at home the moment they walk in.
Recommend services and products that actually make sense for what each guest needs.
Make sure every guest leaves with their next appointment already on the books.
Follow up with guests through calls, texts, and emails to keep relationships strong and reduce no-shows.
Manage appointments, coordinate schedules, handle check-ins and checkouts, and keep the day running smoothly for guests and service providers.
Track your daily and monthly numbers, including your prebooking rate and retail-to-service ratio, and know exactly where you stand.
Give new guests a quick tour so they understand everything Bella | Bello has to offer.
Ask happy guests for reviews and referrals in a way that feels natural.
Keep the front desk and retail area clean, stocked, and looking sharp.
Who You Are
Confident, not pushy. You know the difference between selling, serving, and educating.
You enjoy talking to strangers, learning what they need, and making their day better.
Organized and detail-oriented. Nothing falls through the cracks on your watch.
Comfortable with technology and quick to learn new software. Experience with Phorest or a similar CRM is a plus.
Coachable. You take feedback well and want to be part of something building toward more.
Background in service, hospitality, retail, or healthcare reception is helpful but not required.
What’s In It For You
Competitive hourly pay plus commission and performance bonuses.
A team that supports each other and celebrates wins together.
Ongoing training so you keep growing in this role and beyond.
Paid vacation opportunities.
Discounts on services and products.
A workplace that takes pride in the experience it creates, for guests and for the team.
If this sounds like your vibe, we would love to meet you! Please apply through the link below.